Help and Inquiries
- 【Official髭男dism one-man live in TOYOTA ARENA TOKYO】について
- 現在多くいただいているお問い合わせ
- 入会について
- W会員について
- 年会費のお支払いについて
- ログインについて
- 登録情報の変更について
- 継続について
- 退会について
- 発送物について
- 各種メールについて
- 会員チケット先行について
- アプリ・電子チケットについて
- サイトの利用・コンテンツについて
- その他
【Official髭男dism one-man live in TOYOTA ARENA TOKYO】について
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Q.Please tell us about the "TOYOTA ARENA TOKYO Music Live Opening Performance" in October.
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Q.Can minors participate?
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Q.What documents do I need to bring if I need to be identified at the venue?
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Q.Who should I contact for inquiries regarding admission and performances?
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Q.What devices are compatible with e-tickets?
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Q.What if I don't have a smartphone?
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Q.If I join now, can I still apply for the members' Pre-order offer?
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Q.Please tell me the Pre-order ticket sales schedule and application requirements.
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Q.Can you tell me how to apply for tickets?
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Q.I cannot apply because the message "Limit exceeded" is displayed.
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Q.I'm registered for "Stand By You" and "BROTHERS", but I can't apply for the W Membership Pre-order.
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Q.I would like to apply for a "designated parent and child seat." Do my companions need to join the fan club?
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Q.I get an authentication error even though I entered my companion's ID and password correctly.
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Q.How can I check my ticket application history and lottery results?
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Q.If I cancel my "Stand By You" membership, will my Pre-order order tickets still be valid?
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Q.Can you tell me about the official trade?
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Q.The person I was originally planning to accompany can no longer go. Can I change it to a family member or friend?
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Q.I applied for the W Membership Pre-order, but can I also apply for the Yearly/Monthly Membership Pre-order?
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Q.「オフィシャル先行」について教えてください。
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Q.Can you tell me how to apply for tickets?
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Q.If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
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Q.Please tell me about the "OFFICIAL HIGE DANDISM Official App."
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Q.What is "Stand By You"?
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Q.How do I join "Stand By You"?
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Q.Can I join from either my smartphone or my computer?
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Q.Can I join using a feature phone or tablet?
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Q.Can I still view the content without paying the annual fee?
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Q.Can I register using a name other than my real name?
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Q.Can I register multiple times?
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Q.I live overseas. Can I still join?
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Q.Can children who don't have smartphones register?
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Q.What is the expiration date of my membership?
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Q.Can fan club members guarantee tickets?
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Q.Are there any email addresses that cannot be used for registration?
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Q.I haven't received the email containing the URL for new member registration.
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Q.What is W Membership?
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Q.Is there a way to check if I am a W member?
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Q.My Plus member ID for "Stand By You" and "BROTHERS" are separate.
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Q.Please tell us about "BROTHERS".
Payment of annual membership fees
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Q.What are the membership fees and payment methods?
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Q.[Credit card payment] When will I be billed?
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Q.What credit cards can I use?
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Q.If I pay by credit card, how will the payment be shown on my statement?
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Q.Can I check and change the credit card information I registered?
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Q.I was asked to authenticate myself when paying by credit card.
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Q.Can I change the payment method?
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Q.How can I pay at a convenience store?
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Q.I forgot my login ID (registered email address).
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Q.I forgot my password.
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Q.I can't log in even though the payment is complete.
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Q.Once you log in, you will be taken to the payment screen.
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Q.What is Plus member ID (formerly EMTG ID)?
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Q.Where can I check my Plus member ID (formerly known as EMTG ID)?
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Q.I would like to delete my Plus member ID (formerly known as EMTG ID).
Changes to registered information
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Q.Can I change my email address?
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Q.What should I do if my address or phone number changes?
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Q.I registered with the wrong date of birth and gender.
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Q.What if my name changes due to marriage etc.?
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Q.Can I change the name on my registration?
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Q.I changed my smartphone model. Do I need to do anything?
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Q.Please tell me how to continue the procedure.
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Q.Can you check if the renewal procedure has been completed?
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Q.Can I continue the renewal procedure even after the expiration date has passed?
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Q.How can I check if my credit card is automatically renewed?
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Q.How do I stop automatic renewal of my credit card?
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Q.How can I change the automatic renewal setting from "No" to "Yes"?
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Q.I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
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Q.When will I receive my membership benefits (membership card and pin badge)?
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Q.I have not received the registration or renewal benefits.
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Q.I haven't received my membership benefits even after applying for them. What should I do?
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Q.Can I reissue my membership benefits?
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Q.When will I receive the renewal benefits?
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Q.When will the newsletter arrive?
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Q.Can I change the delivery address from 【Overseas】 to 【Japan】?
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Q.Can I exchange a defective membership item?
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Q.I haven't received any emails from the fan club.
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Q.Where can I subscribe to the email newsletter?
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Q.I haven't received a response email to my inquiry.
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Q.If I become a "Stand By You" member, will I be guaranteed to purchase a ticket?
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Q.If I become a "Stand By You" member, will I be guaranteed to get a good seat and ticket number?
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Q.Can I still apply for the members' Pre-order if I join later?
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Q.How do I apply for tickets? How many tickets can I apply for?
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Q.If I cancel my "Stand By You" membership, will my Pre-order order tickets still be valid?
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Q.How do I download the OFFICIAL HIGE DANDISM app?
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Q.Can you tell me how to receive e-tickets?
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Q.I can't log in to the app.
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Q.After I reinstalled the app, I can no longer log in.
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Q.If I change my device, can I still use the app?
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Q.I am a member, but I see the message "After paying your membership fee, you will be able to access paid content from this app."
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Q.If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
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Q.Can I use the app on a tablet?
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Q.What is the recommended environment?
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Q.[iPhone] I can't watch videos (HIGEDAN TV).
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Q.[Android] I cannot watch videos (HIGEDAN TV).
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Q.Can I use emojis in the blog comments section?
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Q.Do you provide services in languages other than Japanese?
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Q.About the translation function
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Q.The site isn't displaying properly.
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Q.Please let me know the latest information and schedule of the artist.
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Q.Who can I contact regarding online shop inquiries?
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Q.Who should I contact regarding merchandise purchased at the venue?
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Q.What is the address for sending fan letters and presents?
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Q.What is "Copyright"?
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Q.Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal Website or in printed materials?