Help and Inquiries
- 現在多くいただいているお問い合わせ
- 入会について
- W会員について
- 年会費のお支払いについて
- ログインについて
- 登録情報の変更について
- 継続について
- 発送物について
- 各種メールについて
- 会員チケット先行について
- アプリ・電子チケットについて
- サイトの利用・コンテンツについて
- その他
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Q.
Can you tell me how to apply for tickets?
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Q.
If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
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Q.
Please tell me about the "OFFICIAL HIGE DANDISM Official App."
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Q.
What is "Stand By You"?
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Q.
How do I join "Stand By You"?
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Q.
Can I join from either my smartphone or my computer?
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Q.
Can I join using a feature phone or tablet?
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Q.
Can I still view the content without paying the annual fee?
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Q.
Can I register using a name other than my real name?
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Q.
Can I register multiple times?
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Q.
I live overseas. Can I still join?
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Q.
Can children who don't have smartphones register?
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Q.
What is the expiration date of my membership?
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Q.
Can fan club members guarantee tickets?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
I haven't received the email containing the URL for new member registration.
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Q.
What is W Membership?
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Q.
Is there a way to check if I am a W member?
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Q.
My Plus member ID for "Stand By You" and "BROTHERS" are separate.
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Q.
Please tell us about "BROTHERS".
Payment of annual membership fees
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Q.
What are the membership fees and payment methods?
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Q.
【クレジットカード決済】請求のタイミングはいつ頃になりますか？
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Q.
What credit cards can I use?
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Q.
If I pay by credit card, how will the payment be shown on my statement?
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Q.
Can I check and change the credit card information I registered?
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Q.
Can I change the payment method?
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Q.
How can I pay at a convenience store?
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Q.
I forgot my login ID (registered email address).
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Q.
I forgot my password.
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Q.
I can't log in even though the payment is complete.
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Q.
Once you log in, you will be taken to the payment screen.
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Q.
What is Plus member ID (formerly EMTG ID)?
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Q.
Where can I check my Plus member ID (formerly known as EMTG ID)?
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Q.
I would like to delete my Plus member ID (formerly known as EMTG ID).
Changes to registered information
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Q.
Can I change my email address?
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Q.
What should I do if my address or phone number changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
What if my name changes due to marriage etc.?
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Q.
Can I change the name on my registration?
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Q.
I changed my smartphone model. Do I need to do anything?
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Q.
Please tell me how to continue the procedure.
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Q.
Can you check if the renewal procedure has been completed?
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Q.
Can I continue the renewal procedure even after the expiration date has passed?
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Q.
How can I check if my credit card is automatically renewed?
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Q.
How do I stop automatic renewal of my credit card?
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Q.
How can I change the automatic renewal setting from "No" to "Yes"?
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Q.
I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
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Q.
Please tell me how to cancel my membership.
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Q.
When will I receive my membership benefits (membership card and pin badge)?
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Q.
I have not received the registration or renewal benefits.
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Q.
I haven't received my membership benefits even after applying for them. What should I do?
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Q.
Can I reissue my membership benefits?
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Q.
When will I receive the renewal benefits?
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Q.
When will the newsletter arrive?
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Q.
Can I change the delivery address from 【Overseas】 to 【Japan】?
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Q.
Can I exchange a defective membership item?
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Q.
I haven't received any emails from the fan club.
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Q.
Where can I subscribe to the email newsletter?
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Q.
I haven't received a response email to my inquiry.
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Q.
If I become a "Stand By You" member, will I be guaranteed to purchase a ticket?
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Q.
If I become a "Stand By You" member, will I be guaranteed to get a good seat and ticket number?
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Q.
Can I still apply for the members' Pre-order if I join later?
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Q.
How do I apply for tickets? How many tickets can I apply for?
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Q.
If I cancel my "Stand By You" membership, will my Pre-order order tickets still be valid?
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Q.
How do I download the OFFICIAL HIGE DANDISM app?
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Q.
Can you tell me how to receive e-tickets?
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Q.
I can't log in to the app.
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Q.
After I reinstalled the app, I can no longer log in.
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Q.
If I change my device, can I still use the app?
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Q.
I am a member, but I see the message "After paying your membership fee, you will be able to access paid content from this app."
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Q.
If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
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Q.
Can I use the app on a tablet?
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Q.
What is the recommended environment?
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Q.
[iPhone] I can't watch videos (HIGEDAN TV).
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Q.
[Android] I cannot watch videos (HIGEDAN TV).
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Q.
Can I use emojis in the blog comments section?
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Q.
Do you provide services in languages other than Japanese?
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Q.
About the translation function
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Q.
The site isn't displaying properly.
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Q.
Please let me know the latest information and schedule of the artist.
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Q.
Who can I contact regarding online shop inquiries?
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Q.
Who should I contact regarding merchandise purchased at the venue?
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Q.
What is the address for sending fan letters and presents?
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Q.
What is "Copyright"?
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Q.
Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal Website or in printed materials?