Help and Inquiries
- 現在多くいただいているお問い合わせ
- 入会について
- W会員について
- 年会費のお支払いについて
- ログインについて
- 登録情報の変更について
- 継続について
- 退会について
- 発送物について
- 各種メールについて
- 会員チケット先行について
- アプリ・電子チケットについて
- サイトの利用・コンテンツについて
- その他
-
Q.Can you tell me how to apply for tickets?
-
Q.If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
-
Q.Please tell me about the "OFFICIAL HIGE DANDISM Official App."
-
Q.What is "Stand By You"?
-
Q.How do I join "Stand By You"?
-
Q.Can I join from either my smartphone or my computer?
-
Q.Can I join using a feature phone or tablet?
-
Q.Can I still view the content without paying the annual fee?
-
Q.Can I register using a name other than my real name?
-
Q.Can I register multiple times?
-
Q.I live overseas. Can I still join?
-
Q.Can children who don't have smartphones register?
-
Q.What is the expiration date of my membership?
-
Q.Can fan club members guarantee tickets?
-
Q.Are there any email addresses that cannot be used for registration?
-
Q.I haven't received the email containing the URL for new member registration.
-
Q.What is W Membership?
-
Q.Is there a way to check if I am a W member?
-
Q.My Plus member ID for "Stand By You" and "BROTHERS" are separate.
-
Q.Please tell us about "BROTHERS".
Payment of annual membership fees
-
Q.What are the membership fees and payment methods?
-
Q.【クレジットカード決済】請求のタイミングはいつ頃になりますか？
-
Q.What credit cards can I use?
-
Q.If I pay by credit card, how will the payment be shown on my statement?
-
Q.Can I check and change the credit card information I registered?
-
Q.クレジットカード支払いで本人認証が必要と表示されました
-
Q.Can I change the payment method?
-
Q.How can I pay at a convenience store?
-
Q.I forgot my login ID (registered email address).
-
Q.I forgot my password.
-
Q.I can't log in even though the payment is complete.
-
Q.Once you log in, you will be taken to the payment screen.
-
Q.What is Plus member ID (formerly EMTG ID)?
-
Q.Where can I check my Plus member ID (formerly known as EMTG ID)?
-
Q.I would like to delete my Plus member ID (formerly known as EMTG ID).
Changes to registered information
-
Q.Can I change my email address?
-
Q.What should I do if my address or phone number changes?
-
Q.I registered with the wrong date of birth and gender.
-
Q.What if my name changes due to marriage etc.?
-
Q.Can I change the name on my registration?
-
Q.I changed my smartphone model. Do I need to do anything?
-
Q.Please tell me how to continue the procedure.
-
Q.Can you check if the renewal procedure has been completed?
-
Q.Can I continue the renewal procedure even after the expiration date has passed?
-
Q.How can I check if my credit card is automatically renewed?
-
Q.How do I stop automatic renewal of my credit card?
-
Q.How can I change the automatic renewal setting from "No" to "Yes"?
-
Q.I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
-
Q.When will I receive my membership benefits (membership card and pin badge)?
-
Q.I have not received the registration or renewal benefits.
-
Q.I haven't received my membership benefits even after applying for them. What should I do?
-
Q.Can I reissue my membership benefits?
-
Q.When will I receive the renewal benefits?
-
Q.When will the newsletter arrive?
-
Q.Can I change the delivery address from 【Overseas】 to 【Japan】?
-
Q.Can I exchange a defective membership item?
-
Q.I haven't received any emails from the fan club.
-
Q.Where can I subscribe to the email newsletter?
-
Q.I haven't received a response email to my inquiry.
-
Q.If I become a "Stand By You" member, will I be guaranteed to purchase a ticket?
-
Q.If I become a "Stand By You" member, will I be guaranteed to get a good seat and ticket number?
-
Q.Can I still apply for the members' Pre-order if I join later?
-
Q.How do I apply for tickets? How many tickets can I apply for?
-
Q.If I cancel my "Stand By You" membership, will my Pre-order order tickets still be valid?
-
Q.How do I download the OFFICIAL HIGE DANDISM app?
-
Q.Can you tell me how to receive e-tickets?
-
Q.I can't log in to the app.
-
Q.After I reinstalled the app, I can no longer log in.
-
Q.If I change my device, can I still use the app?
-
Q.I am a member, but I see the message "After paying your membership fee, you will be able to access paid content from this app."
-
Q.If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
-
Q.Can I use the app on a tablet?
-
Q.What is the recommended environment?
-
Q.[iPhone] I can't watch videos (HIGEDAN TV).
-
Q.[Android] I cannot watch videos (HIGEDAN TV).
-
Q.Can I use emojis in the blog comments section?
-
Q.Do you provide services in languages other than Japanese?
-
Q.About the translation function
-
Q.The site isn't displaying properly.
-
Q.Please let me know the latest information and schedule of the artist.
-
Q.Who can I contact regarding online shop inquiries?
-
Q.Who should I contact regarding merchandise purchased at the venue?
-
Q.What is the address for sending fan letters and presents?
-
Q.What is "Copyright"?
-
Q.Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal Website or in printed materials?