Help and Inquiries
About logging in
Q.
Plus member ID(旧:EMTG ID)を削除したいです。
Plus member ID is required to use "Stand By You".
You cannot delete your ID while you are registered with "Stand By You" (while your membership is still valid).
* Plus member ID is [formerly: EMTG ID].
* Plus member ID can be obtained free of charge, so there is no membership fee.
After canceling your membership with "Stand By You", you can delete your ID.
»Q. Please tell me how to delete "Plus member ID (EMTG ID)".
If you want to delete your ID because you have two IDs or you cannot apply for or receive tickets,
Please contact Ticket Plaza Customer Support with the following information:
Reason for wanting to cancel
●All your Plus member ID
●Tickets you wish to apply for and receive (artist name/performance date/venue name)
»Ticket Plaza customer support is here
You cannot delete your ID while you are registered with "Stand By You" (while your membership is still valid).
* Plus member ID is [formerly: EMTG ID].
* Plus member ID can be obtained free of charge, so there is no membership fee.
After canceling your membership with "Stand By You", you can delete your ID.
»Q. Please tell me how to delete "Plus member ID (EMTG ID)".
If you want to delete your ID because you have two IDs or you cannot apply for or receive tickets,
Please contact Ticket Plaza Customer Support with the following information:
Reason for wanting to cancel
●All your Plus member ID
●Tickets you wish to apply for and receive (artist name/performance date/venue name)
»Ticket Plaza customer support is here
Other questions about "Login"
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Q.I forgot my login ID (registered email address).
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Q.I forgot my password.
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Q.I can't log in even though the payment is complete.
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Q.Once you log in, you will be taken to the payment screen.
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Q.What is Plus member ID (formerly EMTG ID)?
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Q.Where can I check my Plus member ID (formerly known as EMTG ID)?
If the above does not resolve your issue, please contact us using the details below.