Help and Inquiries

About logging in

Q. I can't log in even though the payment has been completed.

Please check the contents of [1] to [8] below.

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[1] Input error

Please check for any mistakes in capital letters, lowercase letters, half-width letters, or full-width letters.

Capital letters: OFFICIAL, FC
Lower case: official, fc
Half-width: OFFICIAL, official, FC, fc
Full-width: OFFICIAL, official, FC, fc

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[2] When logging in with your membership number (6 digits in total)

Please enter numbers in half-width characters.

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[3] When logging in with Plus member ID (formerly EMTG ID)

Please be sure to include the initial letter "E".

»Check Plus member ID here

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[4] When logging in with an email address

Your login ID is the email address you used when registering.

If you have multiple email addresses, please try using one you know well.

Example) icloud.com,gmail.com,

softbank.ne.jp、i.softbank.jp、

ezweb.ne.jp、au.com、

yahoo.co.jp, yahoo.ne.jp, etc.

<If you change your email address>
If you have not made any changes to your email address on your My Page, please enter the email address you used when registering as a member.

Even if you are no longer able to receive emails due to a change in device, etc., it will remain valid as a "login ID."

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[5] Kanousei of incorrect password

Click "Forgot your password?" at the bottom of the login screen.Please set a new password and try logging in.

*If you do not receive the reset email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

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[6] If you are returned to the top page

If cookies are disabled in your browser, the site will not function properly, so please make sure to enable cookies.

* Recommended environmentHerePlease check.

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[7] Only those with a valid membership can log in.

If you have not paid the renewal fee within one year, your membership will be cancelled and you will need to join as a new member.

* A new membership number will be issued.

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[8] Differences in sites (login pages)

"Stand By You" and "BROTHERS" are different sites.

Please visit the registration site.

* If you have a monthly membership fee,HerePlease see.

* Please access "BROTHERS" on your smartphone.

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If the problem persists
Please contact us by email, providing the necessary information below.

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<Customer Information>
・Full name (kanji/kana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered address
・Registered phone number
・Registered email address

<Details>
I tried to log in
・Membership number
・ Plus member ID starting with E
·email address
- Number of digits in the entered password
- The first and last characters of the password you entered
- The displayed error message
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»If you are unable to log in, please contact us here

<Caution>
If there are any errors or omissions in the information, it will not be possible to match it with your membership information.
Please make sure to check that all fields are blank before sending.