About logging in

Q

I can't log in even though the payment is complete.

A

Please check the contents of [1] to [8] below.

[1] Input error
Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.
Capital letters: OFFICIAL, FC
Lowercase: official, fc
Half-width: OFFICIAL, official, FC, fc
Full-width: OFFICIAL, official, FC, fc

[2] When logging in with your membership number (six digits in total)
Please enter numbers in half-width characters.

[3] When logging in with Plus member ID (formerly EMTG ID)
Please be sure to include the first alphabet "E".
»Click here to check Plus member ID

[4] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.
Example: icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.

If you change your email address
If you have not made any changes to your email address on your My Page, please enter the email address you used to register as a member.
It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[5] Kanousei password error
Click on "Forgot your password?" at the bottom of the login screen.
Please set a new password and try logging in.
* Half-width alphanumeric characters/up to 12 digits can be set
*If you do not receive the reset email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

[6] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly, so please make sure to enable cookies.
*Recommended environment: »Here Please confirm.

[7] Only those with a valid membership can log in.
If you have not paid the renewal fee within one year, your membership will be cancelled and you will need to join as a new member.
A new membership number will be issued.

[8] Site (login page) differences
『Stand By You "and" BROTHERS" is a different site.
Please visit the registration site.
*If you have a monthly membership fee, »Here Please refer to the.
*Please access "BROTHERS" using a smartphone device.

★If the problem is not resolved
Please contact us by email with the necessary information below.

==========
<Customer Information>
・Full name (kanji/kana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered address
・Registered phone number
・Registered email address

<Details>
I tried logging in
·Membership number
・ Plus member ID starting with E
·email address
- The number of digits in the password you entered
- The first and last characters of the password you entered
- The error message displayed
==========

»If you are unable to log in, please contact us here

＜Caution＞
If there are any errors or omissions in the information, it will not be possible to match it with your membership information.
Please make sure to check that all fields are not blank before sending.

Other questions about "Login"

• Q.
  I forgot my login ID (registered email address).
• Q.
  I forgot my password.
• Q.
  Once you log in, you will be taken to the payment screen.
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete my Plus member ID (formerly known as EMTG ID).