Help and Inquiries
Use of the Site and Content
Q.
【iPhone】動画（HIGEDAN TV）が見られません。
please confirm the following.
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● Recommended environment
Please check that your device and browser meet the recommended environment.
»Check here
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This site uses JavaScript.
If JavaScript is disabled in your browser, this page will not work.
Please be sure to enable it before using it.
▼How to use if you are using Safari
[Settings] > [Safari] > [Advanced] > Enable JavaScript
*The notation may differ slightly from the above explanation depending on the OS.
[Settings] > [Safari] > [Advanced] > Enable JavaScript
*The notation may differ slightly from the above explanation depending on the OS.
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This site uses cookies.
If cookies are disabled in your browser, this site will not function.
Please be sure to enable it before using it.
▼How to use if you are using Safari
・Select "Settings" from the first home screen
- Select "Safari"
- If "Block Cookies" is on, turn it off.
(If the circle is on the right and green it's on)
*Please be careful not to enable "Block all Cookies".
*The notation may differ slightly from the above explanation depending on the OS.
Choose either "Allow only on websites I visit," "Allow on websites I visit," or "Allow always."
・Select "Settings" from the first home screen
- Select "Safari"
- If "Block Cookies" is on, turn it off.
(If the circle is on the right and green it's on)
*Please be careful not to enable "Block all Cookies".
*The notation may differ slightly from the above explanation depending on the OS.
Choose either "Allow only on websites I visit," "Allow on websites I visit," or "Allow always."
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Cache refers to temporary data that is stored on a PC or other device when you visit a website, or the mechanism behind it.
Retaining data makes browsing more convenient, but leaving old data behind can cause problems with the information displayed.
Please try clearing your cache as this may resolve the issue.
*The implementation method varies depending on the browser you use.
＜Notes＞
Clearing your cache may cancel your logged-in state or delete your saved ID and password from your browser.
Please note that you will need to enter your ID and password when logging in again.
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Please play the file in an environment with good radio wave conditions, such as Wi-Fi.
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Please turn off the power and then restart it.
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About "Private Browsing Mode"
If "Private Browsing Mode" is enabled, you may not be able to watch the video.
When private browsing mode is on, the top and bottom of the screen will be black; when it is off, the top and bottom of the screen will be white.
*You will be redirected to the Apple Support page.
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If you are viewing the site from Safari, playback may not be possible if the "Content Blocker" is set to "ON."
If you have installed the dedicated app, please turn the setting to "OFF" and try playing.
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Other questions regarding "Site Usage and Content"
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Q.What is the recommended environment?
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Q.[Android] I cannot watch videos (HIGEDAN TV).
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Q.Can I use emojis in the blog comments section?
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Q.Do you provide services in languages other than Japanese?
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Q.About the translation function
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Q.The site isn't displaying properly.
If the above does not resolve your issue, please contact us using the details below.