About logging in

Q

I forgot my login ID (registered email address).

A

Please note that we will need to verify your identity before making any inquiries.
Please contact us by email with the following information:

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<Customer Information>
・Name (Kanji/Kana)
・Date of birth (8 digits in the Gregorian calendar)

・Registered phone number

・Registered address

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»If you have forgotten your registered email address, please contact us here

It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.
If you remember the email address you used to register, please enter it.
If you have changed your email address, please enter the email address you used to register as a member unless you have made the change on your My Page.

Other questions about "Login"

• Q.
  I forgot my password.
• Q.
  I can't log in even though the payment is complete.
• Q.
  Once you log in, you will be taken to the payment screen.
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete my Plus member ID (formerly known as EMTG ID).