About apps and e-tickets

Q

If I change my device, can I still use the app?

A

Please carry out the following procedure from your new smartphone.

1. Download and install the app

2. After installation, log in with the ID you used on your old device.

3. Follow the steps for "SMS authentication" and "identity verification procedure" to verify your identity and then log in again.

＜Notes＞

・To prevent unauthorized use, the app cannot be used on multiple devices. (Only one person can use the app on one device with one ID.)

・You cannot register telephone numbers such as landlines or IP phones.

- You may change your device or reinstall the app up to twice a month.

・Your registered phone number can be changed up to twice a year.

If you exceed the above maximum number of procedures, you will not be able to perform the procedure yourself.
We will check your usage status.
Please note that it may take some time to confirm your request.

▼Those who have received an electronic ticket
Please contact us using the help form below.
»OFFICIAL HIGE DANDISM App/Frequently Asked Questions
*Please be sure to enter the [performance date and venue name] for which you have won.
*You will be answered by Tixplus customer support.

Other questions about "Apps and e-tickets"

• Q.
  How do I download the OFFICIAL HIGE DANDISM app?
• Q.
  Can you tell me how to receive e-tickets?
• Q.
  I can't log in to the app.
• Q.
  After I reinstalled the app, I can no longer log in.
• Q.
  I am a member, but I see the message "After paying your membership fee, you will be able to access paid content from this app."
• Q.
  If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
• Q.
  Can I use the app on a tablet?