Help and Inquiries
About continuation
Q.
有効期限が過ぎても継続手続きはできますか？
If your membership is due to expire within one month, you can continue the renewal procedure.
However, this period will not be extended.
Example: If the expiration date is the end of August ⇒ You can continue until the end of September
<Caution>
Please note that if more than one month has passed since your membership expired, you will not be able to continue using the same membership number.
You will be registered as a new member and a new membership number will be issued.
Please note that information regarding your joining date will not be transferred.
However, this period will not be extended.
Example: If the expiration date is the end of August ⇒ You can continue until the end of September
<Caution>
Email newsletters sent during the period from expiration to renewal,
Any sent benefits (such as newsletters) are not eligible.
Re-delivery or re-shipment is not possible.Please note that if more than one month has passed since your membership expired, you will not be able to continue using the same membership number.
You will be registered as a new member and a new membership number will be issued.
Please note that information regarding your joining date will not be transferred.
Other questions about "Continuation"
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Q.Please tell me how to continue the procedure.
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Q.Can you check if the renewal procedure has been completed?
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Q.How can I check if my credit card is automatically renewed?
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Q.How do I stop automatic renewal of my credit card?
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Q.How can I change the automatic renewal setting from "No" to "Yes"?
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Q.I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
If the above does not resolve your issue, please contact us using the details below.