OFFICIAL HIGE DANDISM Fan Club "Stand By You"

About shipping

Q Can I exchange a defective membership item?: A
In the unlikely event that you receive a defective product regarding member benefits (joining benefits, renewal benefits, or newsletters),
We will check the relevant areas and get back to you.

Please take a photo using your smartphone camera and attach it to an email and send it to us.

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＜Required information＞
・Membership number or Plus member ID starting with E
・Registered name (Kanji/Kana)
・Registered email address
·post code
・Address (number, building name, room number)
・The applicable bonus item (e.g., joining bonus/renewal bonus/newsletter Vol. 〇)
- Details of the defect (e.g. scratches on the top right corner of the membership card, bent/missing pages, etc.)

<Attach to email>
・Photos showing the defects or misprints
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※please※
- Please take a photo of the condition of the envelope (outer packaging) and any defects in the bonus item so that we can see them.
- You can attach multiple images, but please adjust the size so that it is under 1MB (megabyte).
・If you are unsure about how to adjust the size, etc., please ask your mobile phone company or shop.

Please note that the mount is not the actual bonus item.
We regret to inform you that this item is not eligible for exchange.
Please note that the items eligible for exchange are "membership cards" and "pin badges."

»[Membership Benefits] Contact us for defective products
»[Continuation Benefits] Contact us for defective products
»[Newsletter] Click here to contact us about defects or misprints

ご利用の環境によっては、メールが立ち上がらない場合がございますので
下記、メールアドレス宛に必要事項の記載とお写真を添付の上、お問い合わせください。

宛先：secure_fc.higedan@cc.plusmember.jp
Subject: [Member Benefits] Inquiry about defect