In the unlikely event that you receive a defective product regarding member benefits (joining benefits, renewal benefits, or newsletters),
Please take a photo using your smartphone camera and attach it to an email and send it to us.

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＜Required information＞
・Membership number or Plus member ID starting with E
・Registered name (Kanji/Kana)
・Registered email address
·post code
・Address (number, building name, room number)
・The applicable bonus item (e.g., joining bonus/renewal bonus/newsletter Vol. 〇)
- Details of the defect (e.g. scratches on the top right corner of the membership card, bent/missing pages, etc.)

<Attach to email>
・Photos showing the defects or misprints
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※please※
- Please take a photo of the condition of the envelope (outer packaging) and any defects in the bonus item so that we can see them.
- You can attach multiple images, but please adjust the size so that it is under 1MB (megabyte).