About logging in

Q

Once you log in, you will be taken to the payment screen.

A

You have multiple Plus member ID with different email addresses.
It is Kanousei you are logging in with an ID other than the one for which you have paid the annual membership fee.

example)
・ID①: Obtain Plus member ID with your gmail address and register for "Stand By You".
・ID②: Obtain Plus member ID without needing to use your iCloud address.
・Log in to the "Stand By You" site with ID② (iCloud address) ⇒ Unable to log in

If you log in using an email address, you will need to enter the email address you used to register.

If you have changed your email address, and have not completed the procedure to change your email address on My Page,
Please enter the email address you used when registering.
*Even if you are no longer able to receive emails due to a change in model, etc., your "login ID" will remain valid.


If you have multiple email addresses, try logging in again with the one you know.

example:

icloud.com

softbank.ne.jp, i.softbank.jp

ezweb.ne.jp, au.com

gmail.com

yahoo.co.jp

If the problem persists

If you have already paid the annual fee, please do not make a payment again.

Please contact us using the required information from the help section below.

»Q. I can't log in even though the payment has been completed.

Other questions about "Login"

• Q.
  I forgot my login ID (registered email address).
• Q.
  I forgot my password.
• Q.
  I can't log in even though the payment is complete.
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete my Plus member ID (formerly known as EMTG ID).