Changes to registered information

Q

I registered with the wrong date of birth and gender.

A

You cannot change your date of birth or gender information yourself.

We will make the changes after verifying your identity, so please contact us by email with the necessary information.

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・ Plus member ID (formerly: EMTG ID) or membership number
・Registered full name (kanji/kana)
・Registered phone number
・Registered email address
・Date of birth (8 digits in the Gregorian calendar)
・Gender

<When correcting your date of birth>
・Registered date of birth (8 digits in Gregorian calendar)
・Your correct date of birth (8 digits in the Gregorian calendar)
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»For inquiries regarding corrections to registration information, please click here

*If there are major changes, we may ask you for more details.

Other questions about "Changing registration information"

• Q.
  Can I change my email address?
• Q.
  What should I do if my address or phone number changes?
• Q.
  What if my name changes due to marriage etc.?
• Q.
  Can I change the name on my registration?
• Q.
  I changed my smartphone model. Do I need to do anything?