Help and Inquiries
About the official app
Q. Please tell me how to receive electronic tickets.
If you wish to issue an electronic ticket using the "OFFICIAL HIGE DANDISM app," please check the following.
»From receiving your electronic ticket to entering the venue
»OFFICIAL HIGE DANDISM App/FAQ
»Ticket trading inquiries
If the problem persists, please contact Tixplus.
»Contact us here
*Ticket issuing methods vary depending on the performance and Pre-order sale.
*For details, please check the reception page.
*Please be sure to enter the [performance date and venue name] for which you have won.
»From receiving your electronic ticket to entering the venue
»OFFICIAL HIGE DANDISM App/FAQ
»Ticket trading inquiries
If the problem persists, please contact Tixplus.
»Contact us here
*Ticket issuing methods vary depending on the performance and Pre-order sale.
*For details, please check the reception page.
*Please be sure to enter the [performance date and venue name] for which you have won.
Other questions about the official app
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Q.How do I download the OFFICIAL HIGE DANDISM app?
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Q.I can't log in to the app.
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Q.After I reinstalled the app, I can no longer log in.
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Q.If I change my device, can I still use the app?
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Q.I am a member, but I see the message "After paying your membership fee, you will be able to access paid content from this app."
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Q.If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].
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Q.Can I use the app on a tablet?
If the above does not resolve your issue, please contact us using the details below.