About continuation

Q

Please tell me how to cancel my membership.

A

"Stand By You" is a fan club with an annual membership fee.

If you do not complete the renewal procedure (i.e. pay the annual membership fee) when your membership expires, your membership will be automatically cancelled.

Please check your membership expiration date on your My Page after logging in.

»Log in to "Stand By You" here

*Please access using a browser (Safari/Chrome) rather than from the app.

»If you cannot log in, click here

▼For those who use automatic credit card renewal payments

If you selected "Credit card payment" when you enrolled or during the renewal procedure for the previous year, "automatic renewal" will be applied.

Please be sure to check your current registration status on your My Page.

Automatic renewal can be stopped by the 20th of the expiration month.

If you wish to cancel your membership, please remember to cancel your membership by the due date.

»Click here to stop automatic credit card renewal payments

▼If you wish to cancel your membership before the expiration date due to certain circumstances

If you would like to cancel your membership immediately rather than stop automatic renewal, please contact us.

＜Caution＞

Membership fees already paid cannot be refunded on a pro rata basis.

It may take several days for your cancellation to be completed after you contact us.

Please note that we cannot cancel your membership request after you have contacted us.

==========

＜Required information＞

・Full name (in kanji)

・Full name (kana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Registered address

・ Plus member ID

·Membership number

・Immediate cancellation of membership without waiting for the membership expiration date (←Please leave this as it is)

==========

»If you wish to cancel your membership immediately, please contact us here

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.

*Please note that we will not be able to reply if the required information is left blank.

*Depending on your environment, the email from the above link may not appear. In that case, please contact us using this [Inquiry Form].

★Request★

If your reason for wanting to cancel is "because I have two IDs" or "because I can't apply for or receive tickets",

Please contact Ticket Plaza Customer Support with the following information.

Reason for wanting to cancel

●All your Plus member ID

●Tickets you wish to apply for and receive (artist name/performance date/venue name)

»Q. I have acquired multiple Plus member ID (formerly EMTG IDs).

*Please contact us via this help page.

▼Tixplus Help

https://help.tixplus.jp/

▼ If you are being charged 440 yen (tax included) per month

Please register for "BROTHERS" instead of "Stand By You."

»Click here to cancel your membership with BROTHERS

*For smartphones only

Other questions about "Continuation"

• Q.
  Please tell me how to continue the procedure.
• Q.
  Can you check if the renewal procedure has been completed?
• Q.
  Can I continue the renewal procedure even after the expiration date has passed?
• Q.
  How can I check if my credit card is automatically renewed?
• Q.
  How do I stop automatic renewal of my credit card?
• Q.
  How can I change the automatic renewal setting from "No" to "Yes"?
• Q.
  I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.