Help and Inquiries
About continuation
Automatic renewal applies to the following:
If you pay by credit card when joining
If you pay by credit card when renewing (this will be reflected from the following year)
Therefore, automatic continuation will not be set in the following cases.
● If you sign up via "convenience store payment"
If you cancel your membership automatically from your account page after signing up with a credit card
In either case, if you select "Credit card payment" the next time you renew your subscription, automatic renewal will be reflected from the following year.
There is a "period during which you can proceed with the renewal."
For more details, please read the help page below.
»Q: Please tell me how to renew my contract.
Other questions about "Continuation"
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Q.Please tell me how to continue the procedure.
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Q.Can you check if the renewal procedure has been completed?
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Q.Can I continue the renewal procedure even after the expiration date has passed?
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Q.How can I check if my credit card is automatically renewed?
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Q.How do I stop automatic renewal of my credit card?
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Q.I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
If the above does not resolve your issue, please contact us using the details below.