OFFICIAL HIGE DANDISM Fan Club "Stand By You"

Regarding various emails

Q I haven't received any emails from the fan club.: A
Please note that we may not be able to resolve the issue of non-delivery of emails on our own.
We apologize for the inconvenience, but please check the following.

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■ Domain-specific reception settings are blocking
"plusmember.jp", "mail.plusmember.jp", "fc.higedan.com" Please set up your email address to receive emails from this domain.
*Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.

★For those using carrier (docomo/au/SoftBank) addresses
Each mobile phone company has a high standard level of spam prevention,
As a result, there are a lot of cases where emails are not delivered.
Even if you are not aware of any measures to prevent spam mail, please be sure to check and set them up.

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■ For those using docomo addresses

Please refer to the following website for how to check if an email has been identified as spam.
*Redirects to docomo website

»For those who use the standard iPhone email app
»For those using the Docomo Mail app on an Android smartphone

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■ For those using au addresses (ezweb.ne.jp/au.com)

If your "Spoofing Protection" is set to "High", your email Kanousei be blocked.
Please set it to "Medium" or lower, or cancel the setting.

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■ For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)

If your spam filter is set to "strong", the email Kanousei be blocked.
Set it to "Standard" or "OFF".

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■ For those using iCloud addresses

According to Apple's regulations, even regular emails are considered to be in violation of Apple's policies.
It may be held on the server or may end up in your spam or trash folder.

Please also check folders other than your inbox, such as your spam folder.
*We do not recommend using this site.

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■ For those using free addresses (gmail/yahoo) or PC addresses

Depending on your email environment, the email may have been sorted into a folder other than your inbox, such as the "spam folder" or "promotions tab."
Please check all your folders and spam filter settings.

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■ Check if the capacity is exceeded

You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.

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■ The email address contains a character string that is restricted from use.

For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), a symbol at the beginning (-abc), etc.
If you are using an email address that contains the relevant string, please register again using a different email address.

The following types of email addresses cannot be used as a general rule, as they do not comply with the global Internet communication standard RFC (Request for Comments).

<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (immediately before @)
4. If the part before the @ is 64 characters or more
5. If the entire email address is longer than 256 characters

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■ Check the email app

Please check that your email app is set up correctly to receive emails.
*If you have any questions regarding the settings for your email app, please contact your mobile phone carrier.

<For iPhone users>
There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."

When using the "Messages (MMS Mail)" function, due to the specifications of your iPhone, you may not be able to receive emails properly.
Please use "Mail (standard email app)".

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■Other

Please change your settings so that you can receive emails from PCs and emails with URLs.

Depending on the email client or email app you use, related emails may be displayed together as a thread.

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As a general rule, emails cannot be resent. Please note.