About apps and e-tickets

Q

If you log in to the "OFFICIAL HIGE DANDISM official app", it will show as [Not registered].

A

If you log in to the app with your account after completing your membership registration (=payment) and it displays [Not registered], please uninstall (delete) the app.

Then reinstall it and try logging in again.

＜Caution＞

You may reinstall the app up to twice a month, so please only uninstall it once.

＜Request ①＞

If you would like to receive an electronic ticket, please contact Ticket Plaza.

＜Request②＞

To apply for tickets or check/change your membership information and payment method, please access the site using a web browser (Chrome/Safari).

＜If the problem persists＞

If the same problem occurs after reinstalling the software, please contact us with the following information:

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▼Required information

・Full name (in kanji)

・Full name (kana)

・Nickname you set

・Date of birth (8 digits in the Gregorian calendar)

・Registered address

・Registered phone number

・Registered email address

・plus member ID

・Device you are using (iPhone/Android)

・Whether or not you are changing your device

・Date of device change (if applicable)

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"Contact Us

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.

*Please note that we will not be able to reply if the required information is left blank.

*Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this [Inquiry Form].

Other questions about "Apps and e-tickets"

• Q.
  How do I download the OFFICIAL HIGE DANDISM app?
• Q.
  Can you tell me how to receive e-tickets?
• Q.
  I can't log in to the app.
• Q.
  After I reinstalled the app, I can no longer log in.
• Q.
  If I change my device, can I still use the app?
• Q.
  I am a member, but I see the message "After paying your membership fee, you will be able to access paid content from this app."
• Q.
  Can I use the app on a tablet?