[1] Reset your password
TOP page > Login > for those who have forgotten their password "Plus member ID (formerly: EMTG ID)"
Alternatively, enter your registered email address and date of birth and press the [Confirm] button.

We will send you a "URL for resetting your password" to your registered email address.
Please access the URL in the email and reset your password.

»Reset your password here
*If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.
*If you do not receive the email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.
*If you have an iCloud, Gmail, or Yahoo address, please also check your spam folder and promotions tab.

[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in device, etc.,
Please contact us by email with the following information:

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<Required items>
・Full name (kanji/furigana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered address
・Registered phone number
・Registered email address
・Membership number (or Plus member ID)
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»Click here to contact us if you have forgotten your password

＜Caution＞
If any information is insufficient, we will not be able to match it with your membership information.
Please make sure to check that all fields are not blank before sending.