About logging in

Q

I forgot my password.

A

[1] Reset your password
TOP page > Login > for those who have forgotten their password "Plus member ID (formerly: EMTG ID)"
Alternatively, enter your registered email address and date of birth and press the [Confirm] button.

We will send you a "URL for resetting your password" to your registered email address.
Please access the URL in the email and reset your password.

»Reset your password here
*If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.
*If you do not receive the email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.
*If you have an iCloud, Gmail, or Yahoo address, please also check your spam folder and promotions tab.

[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in device, etc.,
Please contact us by email with the following information:

==========
<Required items>
・Full name (kanji/furigana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered address
・Registered phone number
・Registered email address
・Membership number (or Plus member ID)
==========

»Click here to contact us if you have forgotten your password

＜Caution＞
If any information is insufficient, we will not be able to match it with your membership information.
Please make sure to check that all fields are not blank before sending.

Other questions about "Login"

• Q.
  I forgot my login ID (registered email address).
• Q.
  I can't log in even though the payment is complete.
• Q.
  Once you log in, you will be taken to the payment screen.
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete my Plus member ID (formerly known as EMTG ID).