Help and Inquiries
About continuation
Q: Please tell me how to renew my contract.
▼How to continue
The renewal procedure period begins three months prior to the membership expiration month (including the expiration month).
Once your subscription period has expired, you will be notified by email and on your My Page.
Please complete the procedure by clicking the "Continuation Procedure" button that is displayed during the period.
Example: If the expiration date is the end of August ⇒ You can renew your membership from June.
If it says "Automatic renewal" under your membership expiration date, you do not need to renew your membership.
If you are outside the renewal procedure period or your subscription is automatically renewed, the "Renewal Procedure" button will not be displayed.
*Please rest assured that even if you do not receive an email, you can still complete the procedure from your My Page by logging in to the site during the period.
▼About membership expiration date
After logging in, you can check it on My Page.
▼ Annual fee
5,500 yen (tax included)
*For overseas members who wish to have the bonus shipped, the fee is 6,600 yen (tax included).
(Annual membership fee: 5,500 yen (tax included) + international shipping fee: 1,100 yen (tax included))
▼How to pay the annual fee
As with new membership, you can complete the procedure by "credit card payment" or "convenience store payment."
*Overseas members can only process payments by credit card.
If you selected credit card payment when you signed up for your membership and your membership is automatically renewed, your membership will be automatically renewed after the 20th of the month in which your membership expires.
Credit card payments will be made on the last day of the membership expiration month (or the day before if the last day falls on a Saturday, Sunday or public holiday).
* If it says [Automatic renewal] under your membership expiration date, you do not need to renew your membership.
▼About credit card registration status
Please check the "Registered Card Information" on your My Page.
Other questions about "Continuation"
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Q.Can you check if the renewal procedure has been completed?
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Q.Can I continue the renewal procedure even after the expiration date has passed?
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Q.How can I check if my credit card is automatically renewed?
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Q.How do I stop automatic renewal of my credit card?
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Q.How can I change the automatic renewal setting from "No" to "Yes"?
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Q.I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
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Q.It was automatically renewed even though I had no plans to continue.
If the above does not resolve your issue, please contact us using the details below.