Help and Inquiries

About Plus member ID

Q. Where can I find Plus member ID?

■ If you know or can use your registered email address

Please check the page below.

After you enter your registered email address, you will receive an email with the subject "Registration ID Notification."

*If you do not receive an email, please check here.

You can also check Plus member ID from [Confirm/Change Member Information] on MY PAGE.

Please log in with your "membership number" or "registered email address" and "password" to check.

■If your registered email address is not available

Please contact us using the form below.

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*If necessary information is missing or left blank, we will not be able to provide a response.

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.

Depending on your environment, the email with the above link may not launch.

Please send an email to the address below.

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▼Destination

secure_fc.higedan@cc.plusmember.jp

▼Subject

Inquiries regarding unknown Plus member ID

▼Main text

・Full name (in kanji)

・Full name (kana)

・Nickname you set

・Address

・Date of birth (8 digits in the Gregorian calendar)

・Device phone number

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＜Request＞

If you have changed your name due to marriage or other reasons, please let us know both your maiden name and your new name.

Please note that we will need to investigate each inquiry individually, so it may take up to a week for us to respond.

Please refrain from sending inquiries or posting multiple email addresses in succession and wait for a response.