Possession of multiple "Plus member ID" is not permitted as it may affect the use of some content (e.g. apps).

Please check the following.

++++++

■If you are unable to log in to the app, verify your phone number, or receive your electronic ticket

The fan club cannot assist with issues related to app login or phone number (SMS) authentication, which involve receiving electronic tickets.

In order to respond, we will need to confirm your ticket purchase history and your identity, and we will provide you with information after confirming this on "Ticket Plaza."

Please contact us using the form below.
»Click here for Ticket Plaza inquiries

*Only applies to services handled by Fanplus and Ticket Plaza.

*Inquiries regarding receiving electronic tickets will be handled on a first-come, first-served basis.

*Please contact us after ticket issuance begins.

*An email informing you when ticket issuance begins will be sent from "Ticket Plaza."

++++++

■If you have registered for "Stand By You twice

Example: Register "Stand By You" with ID① and "Stand By You" with ID②

Please decide which ID (account) you will use, and automatically cancel the other account without continuing.

»Click here to cancel Stand By You membership

++++++

■If you are registered with "Stand By You" and other fan clubs

Example: Register for "Stand By You" with ID① and another artist 's fan club with ID②

We are unable to compile member data at our office.

Please manage your own ID and password.

*Only applies to services handled by Fanplus.

++++++

■If your IDs are separate for "Stand By You" and "BROTHERS"

IDs (member data) will not be integrated.

»Click here for details

++++++


■If you have not registered for paid services with your Plus member ID

You can delete your ID yourself.

»How do I delete Plus member ID?