About shipping

Q

When will I receive the renewal benefits?

A

Those who have completed the renewal procedure (i.e. paid the annual membership fee) are eligible to receive the card.

We will ship the item around the end of the month following the renewal month.

For information on shipping status, please see the "Inquiries about non-delivery of renewal benefits" section in the "FC NEWS" section of the Stand By You website.

*Items will be shipped to the address you registered with "Stand By You", so if there are any changes, please log in and complete the procedure as soon as possible from your My Page.

Other questions about "Shipping"

• Q.
  When will I receive my membership benefits (membership card and pin badge)?
• Q.
  I have not received the registration or renewal benefits.
• Q.
  I haven't received my membership benefits even after applying for them. What should I do?
• Q.
  Can I reissue my membership benefits?
• Q.
  When will the newsletter arrive?
• Q.
  Can I change the delivery address from 【Overseas】 to 【Japan】?
• Q.
  Can I exchange a defective membership item?