Help and Inquiries
About continuation
Q.
クレジットカードで自動継続しているか確認方法を教えてください。
If your credit card is automatically renewed, when you access your My Page, under "Membership expiration date", the word "Continuing" will be displayed if your membership is still renewed.
For those whose membership is automatically renewed, payment will be made on the last day of the membership expiration month (or the day before if the last day falls on a Saturday, Sunday or public holiday), and your membership will be renewed automatically.
Please check the status of your credit card registration under "Registered Card Information" on your My Page.
*If your subscription is automatically renewed, the renewal procedure button will not be displayed outside of the renewal period.
*Changes to credit card information and cancellation of automatic renewal must be made by the 20th of the membership expiration month.
For those whose membership is automatically renewed, payment will be made on the last day of the membership expiration month (or the day before if the last day falls on a Saturday, Sunday or public holiday), and your membership will be renewed automatically.
Please check the status of your credit card registration under "Registered Card Information" on your My Page.
*If your subscription is automatically renewed, the renewal procedure button will not be displayed outside of the renewal period.
*Changes to credit card information and cancellation of automatic renewal must be made by the 20th of the membership expiration month.
Other questions about "Continuation"
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Q.Please tell me how to continue the procedure.
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Q.Can you check if the renewal procedure has been completed?
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Q.Can I continue the renewal procedure even after the expiration date has passed?
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Q.How do I stop automatic renewal of my credit card?
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Q.How can I change the automatic renewal setting from "No" to "Yes"?
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Q.I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
If the above does not resolve your issue, please contact us using the details below.