Help and Inquiries
Changes to registered information
Q.
登録している名義は変更できますか？
You cannot change your registered name (surname) from your My Page on the site.
If you wish to change your last name, please complete the procedure from your Ticket Plaza My Page.
▼Ticket Plaza My Page
＜Caution＞
*To log in to Ticket Plaza, please use Plus member ID registered on the site.
*Please register in the same name as your ID.
*You cannot change your last name again for one year after any of the following events.
・After obtaining a new Plus member ID
After changing your last name
*Please note that we cannot accept name changes that result in the account being registered to a different person.
*No changes are permitted, even for family members.
Please check carefully before registering to avoid any errors.
Other questions about "Changing registration information"
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Q.Can I change my registered email address?
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Q.I can't change my email address because the message "It's already in use" appears.
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Q.I changed my smartphone model. Do I need to do anything?
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Q.What should I do if my address or phone number changes?
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Q.I registered with the wrong date of birth and gender.
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Q.What if my last name has changed?
If the above does not resolve your issue, please contact us using the details below.