Changes to registered information

Q

Can I change the name on my registration?

A

We cannot accept name changes that result in the registration of a different person.
Please note that this is not possible even for family members.

Please note that we will only accept corrections if there appears to have been a kanji conversion error or an obvious input error (such as typing in a predictive conversion).
Please contact us by email with the necessary information.

==========
＜Required information＞
・Current registered full name (kanji/kana)
・Correct full name you registered (kanji/kana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered email address
・Registered phone number
・Registered address
・ Plus member ID (formerly: EMTG ID)
==========

»For name correction inquiries, please click here

*If there are major changes, we may ask you for more details.

Other questions about "Changing registration information"

• Q.
  Can I change my email address?
• Q.
  What should I do if my address or phone number changes?
• Q.
  I registered with the wrong date of birth and gender.
• Q.
  What if my name changes due to marriage etc.?
• Q.
  I changed my smartphone model. Do I need to do anything?