Help and Inquiries
Changes to registered information
Q.
結婚等により名字が変わった場合はどうすればよいですか？
If your last name changes due to marriage or other reasons, we will accept the change after verifying your identity.
You cannot change this yourself, so please contact us by email.
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<Required items>
・Full name (kanji/kana)
・Last name after change (Kanji/Kana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered email address
・Registered phone number
・Registered address
・ Plus member ID (formerly: EMTG ID)
==========
»Click here to inquire about a name change
Please note that we cannot accept name changes that result in the name being changed to a different person.
*No changes are permitted even for family members.
You cannot change this yourself, so please contact us by email.
==========
<Required items>
・Full name (kanji/kana)
・Last name after change (Kanji/Kana)
・Date of birth (8 digits in the Gregorian calendar)
・Registered email address
・Registered phone number
・Registered address
・ Plus member ID (formerly: EMTG ID)
==========
»Click here to inquire about a name change
Please note that we cannot accept name changes that result in the name being changed to a different person.
*No changes are permitted even for family members.
Other questions about "Changing registration information"
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Q.Can I change my email address?
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Q.What should I do if my address or phone number changes?
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Q.I registered with the wrong date of birth and gender.
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Q.Can I change the name on my registration?
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Q.I changed my smartphone model. Do I need to do anything?
If the above does not resolve your issue, please contact us using the details below.