Help and Inquiries
About shipping
Q.
届け先を【海外】⇔【日本国内】へ変更できますか？
Address changes between overseas and Japan are not possible.
Please note that if you have not registered a valid address, or if international mail delivery is not possible for any reason, we will not be held responsible for non-delivery of your package, and will not be able to provide refunds.
Other questions about "Shipping"
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Q.When will I receive my membership benefits (membership card and pin badge)?
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Q.I have not received the registration or renewal benefits.
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Q.I haven't received my membership benefits even after applying for them. What should I do?
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Q.Can I reissue my membership benefits?
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Q.When will I receive the renewal benefits?
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Q.When will the newsletter arrive?
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Q.Can I exchange a defective membership item?
If the above does not resolve your issue, please contact us using the details below.