Help and Inquiries
About shipping
Q.
入会特典（会員証・ピンバッジ）はいつ届きますか？
The certificate will be shipped around the end of the month following the month of joining.
Example: Joined July 1st ⇒ Shipped around late August
For more information, please see the [Membership Benefit Shipping Notice] in the "FC NEWS" section of the Stand By You website.
Example: Joined July 1st ⇒ Shipped around late August
For more information, please see the [Membership Benefit Shipping Notice] in the "FC NEWS" section of the Stand By You website.
Other questions about "Shipping"
-
Q.I have not received the registration or renewal benefits.
-
Q.I haven't received my membership benefits even after applying for them. What should I do?
-
Q.Can I reissue my membership benefits?
-
Q.When will I receive the renewal benefits?
-
Q.When will the newsletter arrive?
-
Q.Can I change the delivery address from 【Overseas】 to 【Japan】?
-
Q.Can I exchange a defective membership item?
If the above does not resolve your issue, please contact us using the details below.