About shipping

Q

I have not received the registration or renewal benefits.

A

Shipping status will be announced on the "FC NEWS" section of the website.

Please access the articles titled "【Stand By You】Regarding unreceived inquiries about membership benefits (for those who joined in a certain month)" and"【Stand By You】Regarding unreceived inquiries about renewal benefits (for those who renewed in a certain month)"and apply using the designated form during the period for unreceived inquiries.

*There is a set period each month for accepting inquiries regarding undelivered packages.

*If the reception period has ended, please contact us during the reception period for inquiries about undelivered items in the following month.

Other questions about "Shipping"

• Q.
  When will I receive my membership benefits (membership card and pin badge)?
• Q.
  I haven't received my membership benefits even after applying for them. What should I do?
• Q.
  Can I reissue my membership benefits?
• Q.
  When will I receive the renewal benefits?
• Q.
  When will the newsletter arrive?
• Q.
  Can I change the delivery address from 【Overseas】 to 【Japan】?
• Q.
  Can I exchange a defective membership item?