2024.02.12
【Stand By You】2023 Continuation Benefit Inquiry Regarding Undelivered Items (For those who will be continuing in December)
Thank you for always using the OFFICIAL HIGE DANDISM fan club "Stand By You".
If you have not received the 2023 renewal benefits (clear postcard and pass sticker) that were sent to those who completed the renewal procedure in December 2023, please contact us during the period below.
We will resend it after confirming its return to our office.
[Period for pending inquiries]
February 12, 2024 (Mon) to February 16, 2024 (Fri) 23:59
*Before making an inquiry, please be sure to check your registered address on your My Page.
*Items will be shipped to your registered address, so if you have moved, please change your registered address and contact us.
*If the addressee's name and nameplate are different or if your surname has changed, please see the "Notes" here.
[Undelivered item inquiry form]
>>Click here for inquiries about undelivered items
[Target audience]
Those who have completed the renewal procedure (= payment)between December 1, 2023 and December 31, 2023
*If you have not received your 2023 renewal benefit, please contact us.
*This applies to those who have completed payment. If payment is made over the course of a month, the item will be eligible for the next shipping period.
*Shipments to those who completed the renewal procedure in January 2024 are scheduled to begin from late February 2024.
*Continuation benefits are given to those who have continued using "Stand By You" for more than one year and have completed the renewal procedure (i.e. payment).
[About resending after making an inquiry]
We will investigate the delivery status based on your inquiry and resend the item if it has been returned to our office.
If we are unable to confirm the return, please note that we will resend the item as soon as we can confirm the return.
The next shipment is scheduled to take place at the end of the following month.
[Regarding exchange of defective bonus items]
Please check the details on the following page and send it to us with a photo attached.