Thank you for always using the OFFICIAL HIGE DANDISM fan club "Stand By You".

Those who have completed the renewal procedure by March 31, 2023,

This was sent to those whose membership expiration date after renewal procedure is between January 31, 2024 (Wed) and December 31, 2024 (Tue).

If you have not received your 2023 renewal benefits (clear postcard and pass sticker), please contact us during the following period.

We will resend it after confirming its return to our office.

[Period for pending inquiries]

May 1, 2023 (Mon) to May 7, 2023 (Sun) 23:59

*Before making an inquiry, please be sure to check your registered address on your My Page.

*Items will be shipped to your registered address, so if you have moved, please change your registered address and contact us.

*If the addressee's name and nameplate are different or if your surname has changed, please see the "Notes" here.

*Please note that we cannot answer any inquiries outside of this period.

[Undelivered item inquiry form]

>>Click here for inquiries about undelivered items

[Target audience]

Those who have completed the renewal procedure by March 31, 2023,

Those whose membership expiration date after renewal procedure is between (Wed), January 31, 2024 and (Tue) December 31, 2024.

*If you have not received your renewal benefits, please contact us.

*This applies to those who have completed payment. If payment is made over the course of a month, the item will be eligible for the next shipping period.

*Shipments to those who completed renewal procedures between April 1st and April 30th, 2023 are scheduled to be made around late May, 2023.

*Continuation benefits are given to those who have continued using "Stand By You" for more than one year and have completed the renewal procedure (i.e. payment).

[About resending after making an inquiry]

We will investigate the delivery status based on your inquiry and resend the item if it has been returned to our office.

If we are unable to confirm the return, please note that we will resend the item as soon as we can confirm the return.

The next shipment is scheduled for late next month.

We will inform you again when the item is shipped, so please wait until it arrives.

[Regarding exchange of defective bonus items]

Please check the details on the following page and send it to us with a photo attached.

>>Click here for defective replacement