OFFICIAL HIGE DANDISM Fan Club "Stand By You"

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2021.12.07

OFFICIAL HIGE DANDISM one-man tour 2021-2022 -Editorial- Requests for visitors [Miyagi Sekisui Heim Super Arena performance]

OFFICIAL HIGE DANDISM one-man tour 2021-2022 -Editorial- will be held at Sekisui Heim Super Arena in Miyagi, Miyagi Prefecture on December 17th (Fri), 18th (Sat), and 19th (Sun) The performers and staff will be taking every precaution to create an environment where everyone can attend the show with peace of mind.


We ask all visitors to please understand and cooperate with the following guidelines (excerpt).

Please check the special website for the performance for the full guidelines.

https://event.higedan.com/feature/at20_tour2122#popOpen



◇Information about COCOA (COVID-19 Contact Confirmation App)

・Please be sure to install and run the app before coming to the event.

We will check the installation upon entry.



◇Please wear a mask at all times, have your temperature checked upon entry, and disinfect your hands.
*Please be sure to bring and wear a non-woven mask when attending the performance*
・Please wash your hands and disinfect your hands frequently even inside the venue.


◇Please maintain an appropriate distance when lining up.
*Please refrain from conversations with other customers when entering or exiting the venue, when lining up, and within the venue.*
- When lining up, including when entering and using the restrooms, please maintain distance from those in front and behind you.


◇ Regarding electronic ticket confirmation and identity verification
・Your identity will be verified by showing the ticket displayed on your smartphone.
・If you purchase multiple tickets, please distribute them among the people in your party in advance.

*If you do not have a smartphone, please bring your identification documents and come to the "Special Assistance Desk" located at the front of the venue.
*Office hours: 30 minutes before the doors open until the end of the show*
Please check the special website for the performance regarding identification documents.


※To customers with paper tickets※
For some of the Miyagi performances, paper tickets will be available, including tickets for the rescheduled performances in 2020. Customers who have paper tickets must come to the "Special Assistance Desk" with the purchase representative and accompanying person to help us verify their identity and fill out a medical questionnaire.

Customers who purchased tickets for the 2020 performance through Ticket Pia, ePlus, and Kyodo Tohoku KCC members Pre-order purchase
Please present your tickets for the 2020 performance, the email containing the survey results, and identification at the "Special Information Counter" to receive your admission ticket.
*You will not be allowed entry with a screenshot of the email, so please present the email screen or print it out before coming to the venue.
*If you are unable to present your email and identification, you may be denied entry.


▼From receiving your electronic ticket to entering the venue

▼Lawson Ticket
Ticket sales for the performances on December 17th (Fri), 18th (Sat), and 19th (Sun) will begin at 10am on December 7th (Tue)
For details on how to use the app and to download it, please click here: https://l-tike.com/e-tike/navi/guide/
STEP 1 Download the app Please download the "Lawson Ticket e-Ticket app" in advance.
STEP 2: Your ticket will be automatically delivered to the ticket collection app. Please check it.
*If the smartphone phone number entered when booking is different from the phone number of your device, the ticket will not be displayed.
STEP 3 Ticket distribution If you purchase multiple tickets, distribute (hand over) the tickets and register the personal information of your companions. Companions will also need to download the L-Ticket e-Ticket app.
*If a child in a parent-child seat does not have a smartphone, the representative must also present the child's seat ticket and they can enter together through the regular lane.
STEP 4 Admission on the performance day
When entering, please have the "Admission" screen of the "Lawson Ticket Electronic Ticket App" ready before proceeding to the entrance gate.
How to enter: https://l-tike.com/e-tike/navi/guide/entry_method.html
*You will not be able to enter with a screenshot of the ticket ticket screen. Please make sure to display the ticket within the app before entering.

▼LINE Ticket
Ticket sales for the performances on December 17th (Fri), 18th (Sat), and 19th (Sun) will begin at 10am on December 7th (Tue)
Ticket collection and entry methods can be found here: https://ticket-blog.line.me/archives/12447127.html
同行者へのチケット分配方法はこちら　https://ticket-blog.line.me/archives/13718934.html

▼Ticket Pia
・Ticket issue start date
12/17 (Fri) performance ⇒ Ticket sales start from 10:00 on 12/10 (Fri)
12/18 (Sat) performance ⇒ Ticket sales start from 10:00 on 12/11 (Sat)
12/19 (Sun) performance ⇒ Ticket sales start from 10:00 on 12/12 (Sun)

・How to collect tickets
After purchasing and paying for tickets, you will be able to select your collection method on the Cloak website, but the only collection service available is "electronic ticket collection via smartphone."
Paper tickets cannot be picked up at convenience stores.

Please use the tixeebox app to enter the venue with your electronic ticket. You will not be able to enter by showing your Cloak screen. After selecting and operating "Pick up with electronic ticket" on the Cloak site, please link your Pia membership ID to the tixeebox app installed on your smartphone to complete ticket collection.

・How to distribute points to accompanying persons
For this performance, tickets will be issued one per person.
If you purchase multiple tickets, you will need to distribute them to your companions through Cloak. The purchaser cannot issue tickets collectively. Companions will also need a Pia membership ID to receive their tickets. If you register as a Pia member by the day of the performance, you can distribute the tickets to anyone.

▼eplus
Ticket sales for the performances on December 17th (Fri), 18th (Sat), and 19th (Sun) will begin at 3pm on December 10th (Fri)
For ticket download, distribution and entry methods, please click here: https://eplus.jp/sf/guide/spticket


◇ Regarding ticket refunds
・In consideration of the current infectious disease situation, we will be accepting last-minute ticket refunds during the following period.
・Tickets will continue to be sold at the following counters until all tickets are sold out.

▼Refund acceptance period
Reception period: 12/10 (Fri) 12:00 ~ 12/12 (Sun) 23:59
*Refunds for tickets sold through ePlus, Ticket Pia, and LINE will begin from 10am.
*If you receive a partial refund for a multiple-ticket purchase, Kanousei be resold and seated by a different group of customers.

■ Customers who purchased tickets through Lawson Ticket

■ Customers who purchased tickets through ePlus
The refund method will vary depending on how you received your ticket and the payment method used.
Please check the following URL to see which refund method is available.
Performance postponement/change refund method confirmation chart https://eplus.jp/refund2/

■ Customers who purchased tickets through Ticket Pia
＜Customers who have not yet received their tickets at Cloak＞
If you have selected Cloak collection but have not yet received your ticket, please complete the refund procedure on your Cloak My Page.
For details on other refund methods, please see the address below.

■ Customers who purchased tickets through LINE Ticket
Those who are eligible for a ticket refund will receive a separate notification on the "LINE Ticket Info" chat screen, so please register your bank details within the specified period. (Please note that if you do not register within the specified period, we will not be able to process your refund.)
*Please check here for details.

■ Customers who purchase at Kyodo Tohoku (KCC member Pre-order, Parco New Year sale)
If you would like a refund, please contact Kyodo Tohoku by phone during the following business hours.
Kyodo Tohoku TEL 022-217-7788 (12/10 (Fri) 13:00-16:00, 12/11 (Sat) 10:00-12:00)


◇ Regarding seating arrangements
Seats for this tour are sold at capacity determined by local governments and venues.
Please note that the seating arrangement for this Miyagi performance will mean that you Kanousei be seated next to other groups of customers in front, behind, on either side of you.


◇ Regarding your physical condition when you visit
・Please refrain from attending if you are not feeling well.
*If you become unwell or start feeling unwell during your visit, please inform a member of staff immediately.


◇ Regarding merchandise sales
・We plan to sell merchandise at the venue on the day of the performance in consideration of the impact of COVID-19, but there is Kanousei place restrictions on the items available and the number of items for sale. Therefore, in order to reduce congestion at the sales floor, we ask that you please use online shopping in advance.


◇Please refrain from shouting out loud while watching the show.
・Please stay in your seat during the performance, and cheering, whistling, etc. are prohibited. Please enjoy the performance by clapping your hands.
*Please refrain from conversations with other customers even before and after the performance.*


◇ Regarding viewing
All seats will be reserved and the number of seats, seating arrangement and spacing will be determined by the venue's regulations.
- Disinfection will be carried out thoroughly and earmuffs will be provided.
・Please refrain from using penlights, light items, fans, or other items that make noise.


◇ Request for regulated exit
・After the show, there will be regulated exits. Please wait in your seat until staff guide you to your area.


We would like to express our sincere gratitude to all those attending the performance for their tremendous cooperation, from applying for tickets, to the day of the performance, and even when you leave.
All the members and staff are sincerely grateful that you are able to attend even under these circumstances. Please enjoy the music of OFFICIAL HIGE DANDISM to your heart's content on the day.

~ OFFICIAL HIGE DANDISM and all staff ~

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