[Tour 2020 -Arena Travelers] Final (4th) Ticket Refund Request Information

2021.07.14

The final (fourth) round of refunds will be available to those who hold tickets that fall under either ① or ② below.

If you would like a refund, please follow the instructions below and complete the procedure within the specified period.

Please note that refund methods vary depending on where you purchased your item.

▼Refund period

① Customers who have been selected in the third and final round of ticket acceptance (held from July 1st to 4th) for the rescheduled performance

[Refund Period] (Thu), July 15, 2021 10:00 to (Sat) July 31, 2021 23:59

② Customers who have tickets for "OFFICIAL HIGE DANDISM Tour 2020 – Arena Travelers -" and have not yet received a transfer or refund.

[Refund period] From (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

*All tickets purchased through LINE TICKETS have already been transferred, but as they are not eligible for resale, final refunds will be accepted during the above period.

If you have a physical ticket for the 2020 performance (- Arena Travelers-) and you mistakenly receive a refund, you will also lose your right to attend the rescheduled performance for which you have been selected, so please hold on to your ticket until the day you attend.

Please understand that if you lose your ticket, it will not be reissued or refunded.

▼Performances eligible for refunds

"OFFICIAL HIGE DANDISM Tour 2020 - Arena Travelers-"

March 21 (Sat) Osaka-Jo Hall

(Mon) March 23rd Osaka-Jo Hall

(Tue) March 24th Osaka-Jo Hall

April 4th (Sat) Port Messe Nagoya Hall 3

April 5th (Sun) Port Messe Nagoya Hall 3

(Wed) Marine Messe Fukuoka *Originally rescheduled for Monday, (Mon) 2020

(Thu) April 23rd at Marine Messe Fukuoka *Originally rescheduled for (Tue) 2020

April 28th (Tue) Asti Tokushima

April 29th (Wednesday, National Holiday) Asti Tokushima

May 5th (Tuesday, National Holiday) Toki Messe Niigata Convention Center

May 6th (Wednesday, National Holiday) Toki Messe Niigata Convention Center

May 18th (Mon) Yokohama Arena

May 19th (Tue) Yokohama Arena

May 26th (Tue) Tokyo Garden Theater

May 27th (Wed) Tokyo Garden Theater

June 13th (Sat) Hiroshima Green Arena

June 14th (Sun) Hiroshima Green Arena

June 27th (Sat) Miyagi Sekisui Heim Super Arena

June 28th (Sun) Miyagi Sekisui Heim Super Arena

July 5th (Sun) Okinawa Civic Hall

(Sat), August 1st, Hokkaido Prefectural Sports Center, Kita-Kitaeru *Originally rescheduled for March 14th, 2020

(Sun) Hokkaido Prefectural Sports Center, Kita-Kitaeru *Originally rescheduled for March 15th, 2020

Please see below for refund procedures.

[For customers who purchased tickets through Lawson Ticket]

① Those who have been selected in the third and final reception (held from July 1st to July 4th) and wish to attend the rescheduled performance

[Refund Period] (Thu), July 15, 2021 10:00 to (Sat) July 31, 2021 23:59

② Customers who purchased tickets through FC or Lawson Ticket (HP Pre-order sale, pre-request, general sale) and do not have the right to the rescheduled performance

[Refund period] From (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

Refund Method

Please issue a refund ticket at your nearest Lawson or Ministop store using the Loppi machine.

After issuing your ticket, please proceed with the refund procedure.

■How to use Loppi:

https://l-tike.com/oc/lt/haraimodoshi/

To issue a refund ticket, you will need your [Refund Reservation Number].

Please check the refund reservation number from the URL below.

■How to check your refund reservation number:

https://l-tike.com/st1/higedan2122-haraimodoshi

Inquiry:

https://faq.l-tike.com/contact/0069/

*Please be sure to write your inquiry in the inquiry content section, such as "●/● Regarding refunds for ×× performance," before sending.

[Customers who purchased tickets through LINE TICKET]

Refund period: (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

Refund method: You will receive a separate message on the "LINE Ticket Info" chat screen.

Please register your transfer details within the specified period. (Please note that refunds cannot be made if you do not register your details.)

Please note that refund notifications will be sent to the ticket holder, not the ticket purchaser.

Inquiry: https://help2.line.me/ticketapp/web/categoryId/20005226/pc?lang=ja

[Customers who purchased through Ticket Pia]

Refund period: (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

Refund method: Please check http://t2.pia.jp/guide/refund.html.

Inquiry: http://t.pia.jp/help/index.jsp

◆ Customers who purchased tickets through Ticket Pia and issued them at Seven-Eleven

Due to system issues, refunds for this performance cannot be processed at Seven-Eleven stores.

Please return your ticket by "registered mail," "courier service," or "registered mail" to the address below (mail center) within the refund acceptance period.

Normally, refunds will be made via "Postal Transfer Payment Certificate" approximately 3 to 4 weeks after the end of the refund acceptance period. (*Currently, it is taking longer than usual.)

The postal transfer payment slip will arrive in a green envelope from the Postal Savings Administration Center. Please bring your identification and exchange it for cash at a post office.

Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo 150-0011

Pia Corporation Ticket Pia Mail Center "OFFICIAL HIGE DANDISM"

When returning your ticket, please be sure to enclose a note with the following information:

1.Refund address

2. Name

3. A contact phone number (if there are any discrepancies between the contents of the memo and the enclosed contents, we may contact you by phone to confirm.)

4. Unit price of returned tickets

5. Number of return tickets

Please make sure to include the ticket when you send it back. Please note that we cannot refund if you send only the note.

[Customers who purchased through ePlus]

Refund period: (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

Refund method: Please check https://eplus.jp/sf/refund2.

Inquiries: http://support.eplus.jp/

[Customers who purchase from Mount Alive MEMBERS]

*Mount Alive MEMBERS was renamed "Mount Alive Climbers" on April 13, 2021.

Refund period: (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

Refund method: Ticket Plaza (EMTG) will contact you via email.

Please check the receiving permission settings for the domains [plusmember.jp] and [cc.plusmember.jp].

Inquiries: Tixplus Customer Support https://tixplus.jp/support/tixplus/

*If you do not receive any contact, please contact Tixplus customer support by the refund deadline.

[Customers who purchased through Sound Creator]

Please enclose your ticket and a note with the account details for the refund and send it to the ticket delivery address listed below.

In that case, please send it by registered mail. *Must arrive (Tue), August 31, 2021.

We cannot be held responsible for any damage caused by return mail.

The sound creator will then refund you via bank transfer.

If you receive a refund, your tickets will be returned to you.

Please note that it may take up to one month after the return deadline for the refund to be completed.

〒530-0044 Mark Best Building 4F, 2-10-19 Higashitenma, Kita-ku, Osaka

Sound Creators Inc. "OFFICIAL HIGE DANDISM (performance date)" Refund Office

When returning your ticket, please be sure to enclose a note with the following information:

1. Refund account number, bank name, branch name, account holder name (kana)

2. Name

3. Contact Information

4. Number of return tickets

*If you purchase multiple tickets, please combine the tickets and return them to us.

[Customers who purchased tickets at the Sunday Ticket Center]

Refund period: Must arrive by (Tue), August 31, 2021

Please return your tickets with their stubs intact by registered mail to the address below.

When doing so, please be sure to clearly write your address, name, phone number, and the seat type and number of tickets enclosed on the envelope or memo before enclosing the tickets.

TI Building, 2-12-8 Higashisakura, Higashi-ku, Nagoya, 461-8522

Sunday Folk Promotion "4/ OFFICIAL HIGE DANDISM Refund for the performance date you purchased"

As soon as the refund is ready, we will send it to you by "registered cash mail", so please wait for a while.

Please note that refunds will be made to the address and name registered at the time of purchase.

*We cannot be held responsible for any non-delivery incidents if sent using methods other than those specified.

If you have not received your refund by late September 2021, please contact us using the details below.

Inquiries: Sunday Folk Promotion 052-320-9100 (12:00-16:00)

[DUKE members purchasing]

Please check the URL below for information on how to get a refund.

http://www.duke.co.jp/pages/detail/251

[For customers who purchased at Kyodo Tohoku]

◆ Customers who purchase tickets through KCC (Kyodo Tohoku paid membership) * Lawson Ticket reception

Refund period: (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

Refunds will be made at the Lawson or Ministop store where you made your purchase.

Please check the following URL for refund instructions.

https://l-tike.com/oc/lt/haraimodoshi/

◎Lawson Ticket https://l-tike.com

◆Customers who purchased at Sendai PARCO's New Year's sale

Refund period: (Thu), July 15, 2021, 10:00 to (Tue), August 31, 2021, 23:59

If you would like a refund, please send an email with the necessary information to the address below.

Email address: ticket＠kyodo-tohoku.com

Please include the following information in the body of the email:

[Subject] Requesting a refund OFFICIAL HIGE DANDISM

[Name] *Please enter the name of the person who applied for the ticket.

[Number of tickets to be refunded] *If you wish to receive a partial refund, please write "purchase 2 tickets, refund 1 ticket"

[Telephone number] Please enter a phone number where you can be contacted during the day.

【Address】

*For customers who wish to receive a refund, we will refund the ticket price and 700 yen shipping fee by registered cash mail within two months of receiving your email. (In the case of a partial refund, only the ticket price will be refunded.)

[Inquiries] Kyodo Tohoku TEL 022-217-7788 (Wednesday, Thursday, Friday 13:00-16:00 / Saturday 10:00-12:00)

Please check the Kyodo Tohoku Website for information on how to get a refund for venue parking tickets and shuttle bus tickets.

http://www.kyodo-tohoku.com/artist_page.php?a_id=751

For this tour, you will be asked to show the ticket displayed on your smartphone to verify your identity. If any of the following apply to you, please read the precautions and bring your identification with you when you come to the performance.

If unfortunately the purchaser is unable to attend, we will make sure to provide a refund.

・If your companion does not have a smartphone

・If you purchased a paper ticket for "Tour 2020 - Arena Travelers-"

(*Depending on the region, there may be entrance lanes reserved for paper tickets.)

For more information on identity verification, please visit the official website.

https://event.higedan.com/feature/at20_tour2122

■Inquiries regarding the performance

Mount Alive

Email us at http://www.mountalive.com/contact/

*We are temporarily suspending telephone inquiries as a measure to prevent the spread of COVID-19.

Kyodo Tohoku TEL 022-217-7788 (Wednesday, Thursday, Friday 13:00-16:00/Saturday 10:00-12:00)

Please check the Kyodo Tohoku Website for the latest business hours.

Please note that this may change depending on future circumstances.

Disk Garage 050-5533-0888 (Weekdays 12:00-15:00)

* During the closure period following the COVID-19 emergency declaration,

We accept inquiries via the "Disk Garage Web Inquiry Form."

For more information, please visit here (https://diskgarage.com/).

<Niigata, Nagano, and Fukui Performances>

Kyodo Hokuriku Ticket Center 025-245-5100

Opening hours: Tuesday to Friday 12:00-16:00, Saturday 10:00-15:00

(Closed every Monday, as well as Sundays and public holidays when tickets are not on sale.)

Sunday Folk Promotion 052-320-9100 (12:00-16:00)

Sound Creator 06-6357-4400 (Monday and Friday 12:00-15:00 *Excluding public holidays)

Hiroshima performance: YUMEBANCHI (Hiroshima) 082-249-3571 (weekdays 12:00-18:00)

Shimane performance: YUMEBANCHI (Okayama) 086-231-3531 (weekdays 12:00-18:00)

Duke Takamatsu TEL 087-822-2520 (Weekdays 11:00-17:00/Closed Saturdays, Sundays and public holidays)

Kyodo Nishi Nippon 0570-09-2424 (Closed on Sundays and public holidays)

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