Help and Inquiries
About [OFFICIAL HIGE DANDISM one-man live in TOYOTA ARENA TOKYO]
For this performance, we will require you to present the electronic ticket displayed on your smartphone to verify your identity.
<If any of the following applies>
Please check the precautions and bring your identification with you when you come to the performance.
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■ When verifying your identity at the "Special Response Desk"
・If your companion does not have a smartphone
*Office hours: from 1 hour before the doors open until the end of the show
・When a companion in a designated parent-child seat does not have a smartphone
⇒Applicants can display their ticket on their smartphone and enter simultaneously through the regular entrance lane.
<Notes>
・If you purchase multiple tickets, the tickets for your companions will be displayed on the smartphone devices of the companions you registered at the reception.
・To receive your tickets, you will need to download OFFICIAL HIGE DANDISM app.
*For more information, please check out "From receiving OFFICIAL HIGE DANDISM app electronic ticket to entry" at the URL below.
https://fc.higedan.com/feature/app_ticket
・If your companion does not have a smartphone, they will not be able to display the ticket.
⇒We will check the identification of the accompanying person to ensure that the information provided matches the information previously registered by the purchaser.
・Accompanying persons will be required to enter together with the purchaser (representative) after their identity is verified.
・If there is an error in your identification, you may be asked to fill in personal information such as your address, name, and phone number on the verification document.
・Please note that if we are unable to verify your identity, you may be denied entry.
・This performance is subject to the Act prohibiting unauthorized ticket resale.
・If illegal buying and selling is discovered, you will be denied entry.
*In this case, tickets cannot be refunded and transportation costs cannot be covered.
・It is expected to be very crowded just before the show starts, so please make sure you arrive on time.
・Please follow the instructions of the staff on site.
<Valid identification document>
Please bring one of the following photo identification documents.
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(1) Passport
(2) Driver's license (only those issued by the Public Safety Commission or the National Police Agency)
(3) Student ID with photo (name can be handwritten)
(4) Basic Resident Registration Card
(5) Physical disability certificate, rehabilitation certificate, mental health and welfare certificate
(6) Residence card or special permanent resident certificate
(7) Credit card with photo
(8) Individual Number Card (My Number Card)
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Visitors under the age of 12 will be able to be identified with just one health insurance card, even if it does not have a photo.
When using your My Number Card as identification, please only present the front (the side with your photo).
Please be careful not to present the back side (the side with your personal number printed on it).
Please note that when verifying your identity, the organizers will not see the back of your Individual Number Card (My Number Card).
* Individual Number (My Number) notification cards (paper cards with your individual number printed on them but without a photo) cannot be used as identification.
<If you do not have the above items (1) to (8)>
We will verify two of the following items (a) to (f) or one of the items (a) to (f) and at least one item with your name printed on it. (Names written by hand are not accepted.)
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(a) Health insurance card
(b) Resident record
(c) Family register
(d) Family register extract
(e) Seal registration certificate
(f) Pension book
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■Examples of items with names printed on them
Employee ID card/student ID card without a photo/credit card/cash card/patient registration card
*Copies, handwritten documents and expired documents are not acceptable.
*Public utility bills (electricity, water, etc.) and various postal documents will not be accepted, even if they have your name printed on them.
*Items with names printed on them are not acceptable.
Example: Only one employee ID card, two patient ID cards are not allowed
*Please bring all official certificates in the same condition as they were officially issued.
*Resident registration cards, family register copies, and extracts from family registers must be issued within the last six months. (Copies are not accepted.)
*Lending and borrowing health insurance cards is prohibited by law.
*Tampering with or forging identification documents, and using forged identification documents are all criminal acts.
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Please read the "Identity Verification" section and reception page on the special website before proceeding with your application.
▼Click here for the special site
https://event.higedan.com/feature/onemanlive_2025
Other questions about "OFFICIAL HIGE DANDISM one-man live in TOYOTA ARENA TOKYO"
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Q.Please tell us about the "TOYOTA ARENA TOKYO Music Live Opening Performance" in October.
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Q.Can minors participate?
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Q.Who should I contact for inquiries regarding admission and performances?
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Q.What devices are compatible with e-tickets?
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Q.What if I don't have a smartphone?
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Q.If I join now, can I still apply for the members' Pre-order offer?
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Q.Please tell me the Pre-order ticket sales schedule and application requirements.
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Q.Can you tell me how to apply for tickets?
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Q.I cannot apply because the message "Limit exceeded" is displayed.
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Q.I'm registered for "Stand By You" and "BROTHERS", but I can't apply for the W Membership Pre-order.
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Q.I would like to apply for a "designated parent and child seat." Do my companions need to join the fan club?
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Q.I get an authentication error even though I entered my companion's ID and password correctly.
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Q.How can I check my ticket application history and lottery results?
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Q.If I cancel my "Stand By You" membership, will my Pre-order order tickets still be valid?
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Q.Can you tell me about the official trade?
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Q.The person I was originally planning to accompany can no longer go. Can I change it to a family member or friend?
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Q.I applied for the W Membership Pre-order, but can I also apply for the Yearly/Monthly Membership Pre-order?
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Q.「オフィシャル先行」について教えてください。
If the above does not resolve your issue, please contact us using the details below.